[quote="Splitshifter"]Against procedures, because it may damage the saddle. Fontaine is deadly serious about covering their asses. Volvo is worse. They wound up donating a new saddle and slideplate anyway.

Who said they did? (they didn't, see above)

Book time is one hour, whether it takes one hour or two days. Shop time was $75. It didn't matter to me how long they took, as long as it wasn't much over a week.

It's one of the few times a company has honored the the "$1495.00 installed" quote, when things went bad. It's a 96 WIA Volvo which is the same collection of oddball parts as a White/GMC, and the service writer had never dealt with one before. (Or he would have known better) And he worked for Volvo... (':wink:')

At the very least somebody should have noticed it was a White fifthwheel and saddle in the shop, before they wasted any time trying to remove just the wheel.


Where do you get service that bills for actual hours and not "book" time? I've always used shops that charge "by the book". Both independent and dealer run shops. Most are happy enough to show you the book, too.

Birdy

 

I'll tell you, I've had one hell of a time dealing with fifth wheel issues. Mine had too much slack and after paying to have it adjusted several times and told I need to replace it for like $1500 it was found to have a crack in the frame. You could actually see the discoloration from where it was moving on the frame.

Long story short they replaced the whole thing under warranty and I get it back and it's still moving (too much slack). As it was a brand new fifth wheel they thought I was crazy but I took it too another Freighliner dealer as I was out of town and sure enough he got in and felt the slack and said this wasn't right.

They found the spring to be broken and sent me on my way and 5 minutes later it started again. I just got it back out of the shop but haven't hooked it up to the trailer yet.

My trailer is brand new but I'm wondering if the kingpin was machined wrong or something is defective. It's been a real pain in the a** as I know nothing about mechanics and need to rely on these people at the shop.