Effective
For these reasons we are making the change to a system where each driver will be assigned to a driver manager. His/her function will be to work closely with the driver to make sure the driver gets miles is preplanned as much as possible monitors hours of service delivery schedules driver time off and so on. We want our drivers to spend productive time on the road for profitability of both the driver and the company. The CSR’s will be responsible to work with the customer’s book and plan the loads while communicating with the driver manager to get the best possible load we can get for each individual driver and providing the most miles home time and overall job satisfaction.
We believe that this is a progressive move in our efforts to continuously improve our company’s driver satisfaction levels and customer service levels. Our drivers are the lifeblood of what we do and we feel that this change will make life on the road and put more money in their pockets.